They have good reviews so I thought I would try them. Took my 2012 f150 there for brakes that were getting short on pad life. About an hour or so after dropping truck off I received a call from them stating I need a complete brake job including all new calipers at a cost of over 1800$. I was shocked. I told them to wait on doing anything to the truck as I need to check my finances. I quickly called three other repair shops in town to try and get prices and ideas as 1800$ seemed incredibly high. Almost without doubt, all three shops asked if my truck was at Young Automotive as apparently they have a reputation for up selling brake calipers. The other three shops for the same amount of work as young would do it for around 1400$ but they all said it’s extremely unlikely to need 4 new calipers. I went back to get my truck and have them show me four bad calipers-they couldn’t. Had brakes fixed at dealer for a fraction of price with only one caliper that needed to be replaced. A few days earlier they did a full synthetic oil change on my wife’s car for 130$ and put a 3000 mile return sticker on windshield. When I called and asked why 3000 mile return when the manufacturer recommends 10,000 miles, they said it was an accident. Yeah sure it was. They will greet you with a smile but be darn ready to pay for it.
Mr. Rogalaski. We are so sorry for the frustration this situation has caused you. Thanks for trying us out and for taking time to write a review of your experience. Critical feedback helps us know where there are areas of opportunity to do business differently. When it comes to rusty brakes on a 7 year old truck that has over 203k miles, we are cautious about system functionality & safety. The Mobil1 synthetic oil change visit on your wife's Highlander also included a tire rotation at a total cost of $112.09. And yes, we should have had a different return interval noted.
- Young Automotive