Sturgeon Bay Auto Repair

Call Us:(920) 743-9228
Mon - Fri: 7:00 AM - 5:00 PM
ABC Rentals
5

Called them told them my brakes are grinding. Without any other information gave me one of there cars until nine was done. As a Woman the last thing I wanted to do was sit in a repair shop and wait. And there siting room is very nice as far as shops go.

Thanks for letting us service your brakes Cheryl and for sharing your experience. We appreciate all of it. And we are pretty proud of our popular jazzie waiting area.

- Young Automotive
1

My truck broke down in Sturgeon Bay & we were towed to Young Auto, where we were told by the owner if we purchased our new vehicle from him he would NOT charge us for the rental. Thank you Fred. However, when my husband went in to give him the full payment for the 2011 Ford Fusion that we did purchase from him, Fred charged us $404.20 for the rental car... plus $$ for gas in it... that we filled up within a few miles of returning. Never offered to return any of it. Fred also didn’t mention that in negotiating the price on that vehicle he decided the warranty was not going to stay with it. In addition to that, the car he sold us has a RECALL on steering he forgot to warn us about or fix prior to our buying. It’s not that it’s “business” it’s actually being very sneaky and honestly stealing. Taking warranty off & the free rental becomes $404.00... PLUS sell a vehicle that you know could have steering issues (2015 recall) and say nothing! People were killed because of the steering malfunction in this year make & model but you decided it wasn’t worth mentioning. Thank god ours didn’t act up when my husband was driving on the highway to work, we were in our driveway & the Ford company is going to take care of us!

Amy, I understand your frustrations related to the safety concern we spoke about on the phone. I am glad that no injuries occured due to the steering loss. I take all reviews to heart and have checked my notes so I can respond to this accurately. The original car we had discussed for purchase was one of our rental vehicles (2013 Hyundai Sonata) and as a rental that is why we offered waiving the rental fee. As part of the negotiations handled by your mediary we reduced the price of the Ford Fusion and we removed the free rental and the standard 30 day, 1,000 mile warranty. Your husband was aware of that prior to signing the purchase agreement. IF there had been a warranty on the vehicle, it would have expired as the car has now gone more than 9,000 miles since it was purchased 5 months ago. The Fusion that you purchased had been to the local Ford dealership April 10th, 2019 to perform any & all outstanding recall service needs. We were never made aware of any other outstanding recalls. We make every effort to have any open recall worked performed prior to offering a vehicle for resale. There are cases when parts are not available and in those cases it it noted on the Wisconsin disclosure label on the car. I feel that stating "PLUS sell a vehicle that you know could have steering issues (2015 recall) and say nothing! People were killed because of the steering malfunction in this year make & model but you decided it wasn’t worth mentioning." is nothing short of slander. Fred Young, President Young Automotive, Inc.

- Young Automotive
5

A special thanks to Matt for the effort of reviewing my invoice, discovering discrepancies, and providing me a refund. With that attention to details, and the honesty to correct mistakes, is how you earn loyal customers - and I will be one from now on.

Jerry, thanks for sharing. We make all efforts of accuracy and when we fail, we respond swiftly. Thank you for understanding and for your continued trust.

- Young Automotive
5

I was happy to find Young Auto was open the day after Thanksgiving. I need a headlight replaced for a trip that evening. Jeff was very accommodating!

5

Thank you for everything!

Thank for your long standing trust servicing your vehicles!

- Young Automotive
5

Fast, efficient, friendly service!

Thanks for sharing the experience!

- Young Automotive
5

Friendly efficient service. Knowledgeable staff.

5

Young's saved us $400 on a power steering repair compared to a quote from Honda. Good diagnostics and service. Friendly staff.

Thanks Greg.

- Young Automotive
5

Professional service as usual. Cost was good for the service done. It was done in a good time.

Thanks for sharing your experience Jerald. We appreciate the feedback.

- Young Automotive
5

These guys have a great thing going! They did a great job on my truck. I would recommend them to anyone.

Thank you for recommending us Jim. We appreciate that.

- Young Automotive

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