My error. I apologized to the Service Manager and returned to have the original problem corrected. All past visits had been satisfactory. Had two problems and it became quickly obvious that the service manager was not interested in "going the extra mile" to help a year round, part-time resident. I did not demonstrate any dissatisfaction as I realized it would be futile.
I am sorry we failed to meet your expectations.
We built this business on integrity. Replacing a battery under warranty that had been over-charged due to a faulty battery charger we did not supply is not ethical. Had the battery charger been one we had sold, we would have asked for help from our vendor.
The decision to not push the failed battery through was made by both myself and my service manager.
I understand if you decide not to return. We aren't for everyone. Thank you for your past business.
- Young Automotive