Sturgeon Bay Auto Repair

My experience was very good. Called first and they said come in. I took it to the garage a n d fixed a small problem right away. They will be my go to with any other issues.

I have been a customer for over 25 years and have always been happy with their customer service!

Every aspect of my recent visit, from making the appointment through service and billing was positive...and friendly.

TL;DR: Excellent customer service, fair pricing, and clear communication of expectations and pricing. A few weeks ago I had just gotten into Sturgeon Bay and my check engine light came on, shortly followed by my car warning me that my transmission was overheating. Panicked I pulled over and googled for mechanics and the top result was Young Automotive. I called and spoke with Nick, I explained my situation, that I was out of town, and that I was right down the road. They weren’t able to look at my car until after the weekend, but they got me into a loner car, were super clear about what the cost would be for the loner as well as evaluating my car, and within 15 minutes I was on my way home. It turned out that the issue had warranty coverage with Ford and Young Automotive went above an beyond by transporting my car from their location over to the Ford dealership (Jim Olson) for me since I live 2 hours away. They extended my loner rental at the customer rate and when I showed up to return the loner and pick up my car from the dealership, they gave me a ride over so I didn’t have to Uber or find a cab. I typically do research before I pick a mechanic, handyman, ext, however research wasn’t really an option in this situation. I am beyond pleased with the amazing customer service, clear communication, and reasonable pricing. If you live in Sturgeon Bay and are looking for a mechanic I can’t recommend Young Automotive enough. And if you are like me, just swinging through town and your transmission overheats, they are the ones I would call.

Besides routine maintenance items I had problem with 4WD electric transfer case control. They did some real diagnostics to identify the real problem from among several possibilities mentioned on on-line forum. That’s better service performance than had been called out by consumers about other service providers on same on-line forum for the same issue I was having. My good opinion of Young Automotive has been built and fortified by over a decade of experience with their shop.

Nice to have a local spot to keep up warranty work when the dealer is 80 miles away.